EN - Introduction
What is the Recommerce Hub?
Which processes are handled through the Recommerce Hub – and which are not?
Do store teams and headquarters work in the same system?
Why is it important to always work inside the Hub instead of using external tools?
EN - Customer Journey – Online Trade-in
EN - Employee Portal – General Overview
EN - Employee Portal – Status Overview
EN - Employee Portal – Offer Detail View
EN - Employee Portal – In-Store Trade-in
EN - Automated Communication
EN - Customer Portal – Overview & Chat
EN - Business Customers – VAT & Finance Logic (optional)
DE - Einleitung
DE - Online Ankaufs- und Trade-In-prozess
DE - Mitarbeiterportal - Allgemeine Übersicht
DE - Statusübersicht – Alle Status im Recommerce Hub
DE - Mitarbeiterportal – Detailübersicht
DE - Filialprozess für Ankauf und Trade-In
DE - Automatisierte Kommunikation
DE - Kundenportal inkl. Chat
DE - MWST- & Finanzlogik für Firmenkund*innen (optional)
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Employee Guide

Which processes are handled through the Recommerce Hub – and which are not?

The Recommerce Hub covers the entire lifecycle of recommerce operations: offer creation, product intake, trade-ins, inspection, refurbishment, customer communication, and finance logic (including VAT and invoices).

The actual sale of new products (POS, webshop checkout, payment for new goods) continues to run through the company’s existing sales systems and is not replaced by the Hub.