EN - Introduction
What is the Recommerce Hub?
Which processes are handled through the Recommerce Hub – and which are not?
Do store teams and headquarters work in the same system?
Why is it important to always work inside the Hub instead of using external tools?
EN - Customer Journey – Online Trade-in
EN - Employee Portal – General Overview
EN - Employee Portal – Status Overview
EN - Employee Portal – Offer Detail View
EN - Employee Portal – In-Store Trade-in
EN - Automated Communication
EN - Customer Portal – Overview & Chat
EN - Business Customers – VAT & Finance Logic (optional)
DE - Einleitung
DE - Online Ankaufs- und Trade-In-prozess
DE - Mitarbeiterportal - Allgemeine Übersicht
DE - Statusübersicht – Alle Status im Recommerce Hub
DE - Mitarbeiterportal – Detailübersicht
DE - Filialprozess für Ankauf und Trade-In
DE - Automatisierte Kommunikation
DE - Kundenportal inkl. Chat
DE - MWST- & Finanzlogik für Firmenkund*innen (optional)
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Employee Guide

What is the Recommerce Hub?

The Loopia Recommerce Hub is the central platform for managing trade-ins and buybacks efficiently. It connects the online journey for customers, in-store buybacks, internal inspection processes within the company, and all communication.

The Hub consists of multiple modules that can be activated depending on the company. This guide explains how the modules work and how employees work with them.